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Secrets of the Best-Run Practices, 2nd Edition, by Judy Capko
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The Second Edition of this runaway best-seller includes four new chapters covering technology in practice, economics and changing issues in practice management. Bonus for the 2nd edition...46 forms to customize for your own office. Ready-to-Use Guidance from Medical Business Guru Judy Capko. In plain-English, Judy Capko, a noted practice management expert maps out the smart but ingeniously simple tactics that the most successful medical practices and ambulatory care centers are using to thrive despite tough economics, tight reimbursement, and practice management issues such as changes in workforce demographics and the prospect of upcoming health care reform. From consulting engagements with hundreds of medical practices, Capko shares best of the best ideas plus ready-to-use tools. Whether you have a practice that is growing so fast you are losing control ... or a practice that is struggling with patients and profitability, Secrets shows you proven tactics for improving practice revenues and patient satisfaction, managing the phones, streamlining workflow, and hiring and retaining dedicated staff. Readers are using these real-life secrets to create a smoother, more profitable practice where staff wants to work and patients want to come! Selected Table of Contents Mission Possible: how defining your mission sets your practice up for success. The Perfect Receptionist Gets Wired: how to use technology to enhance efficiency and make patients feel special. Conquering Workflow Problems: how to eliminate bottlenecks at the front office before they create unpredictable, unmanageable workflow. The Amazingly Productive Doctor: how to master clinical flow and make time count so you can outperform peers while enjoying more personal time, too. Mastering the Appointment Schedule: secrets for better service, higher productivity and improved patient compliance. Commonsense Risk Management: how paying just a little more attention to details and patients makes a huge difference in avoiding mishaps, errors and other problems. Shredding the Paper Monster: how a 7-day-a-week pediatric practice smoothly switched over to new practice management and electronic health record systems. The Changing Dynamics of Outpatient Academic Practices: how faculty practices differ from the traditional private community medical practice and how to change your culture successfully. The Power of Revenue Management: how to improve financial results by maximizing charge capture and revenue recovery, including how the patient collections process is changing. Great Employees The Simple Truth: solid, practical advice on obtaining peak performance from every employee. The Money Crunch: how to keep rapid growth from sabotaging success (and if you are about to implode what to do now to recover). Reshaping the Practice A New Genre: case studies of three different types of practices that successfully changed direction. Smart-Sourcing for the Savvy Practice: how to use outsourcing to get the job done better and achieve remarkable ROI. Starting Over Yes You Can! Feel trapped in your current position? Learn how three physicians changed course after years of practicing medicine and traded extremely difficult situations for more satisfying personal and professional lives. The Practice of the Future: how to use technology and innovation to meet emerging practice management issues and meet the changing expectations of your patients, staff and community.
- Sales Rank: #485331 in Books
- Brand: Brand: Greenbranch Publishing
- Published on: 2010-04-15
- Original language: English
- Number of items: 1
- Dimensions: 8.90" h x .70" w x 5.90" l, .0 pounds
- Binding: Paperback
- 221 pages
Features
- Used Book in Good Condition
Review
Secrets is hands down my favorite how to , Medical Office 101. Sharon E. McKinney, Practice Administrator, Gainesville, Georgia Outstanding overview of what it takes to run a successful medical practice, and filled with great examples... Louise Garcia, MD, FACOG Thousand Oaks, CA --Manuscript Review
Judy's experience and knowledge in practice management is extraordinary. A copy of this book should be given to every physician graduating from medical school. Chris Riley, MBA and RCM and EMR Consultant Colorado Springs, Colorado Secrets has been a ready guide and Judy Capko an excellent coach when confronted with challenging situations. Mark Milinski, RN, MS, and Practice Administrator Norfolk, VA ...innovative solutions for both small and large practices. These valuable secrets on improving business performance are practical and easy to apply." Glen S. Kay, MD, FACEP Newburgh, NY --Manuscript Reviews
Wow, once again Judy has provided the medical practice management world with straight-shooting and insightful solutions to our most daunting obstacles. Thanks Judy! Amy McIntosh, Director Health Choice Memphis, TN Real-time practice management solutions that every physician and medical practice leader should have as required reading. Judy s Secrets of the Best Run Practices shouldn t be Secret any longer. Clifford H Meyer, MBA, CMPE, and CEO Monterey, CA Judy Capko has provided the medical practice manager with a treasure trove of practice improvement ideas that can be implemented today. What are you waiting for? Kenneth T. Hertz, CMPE Pineville, LA --Manuscript Reviews
About the Author
About Judy Capko. With 25 years of experience working with medical practices, Judy Capko is the founder of Capko & Morgan, a healthcare consultant, speaker and author of the popular books, Secrets of the Best-Run Practices and Take Back Time Bringing Time Management to Medicine (both in print and in audio book from Greenbranch Publishing). Judy has gained national recognition as a practice management consultant, working with small and large practices, as well as major academic faculty practices. She is a popular speaker for major healthcare conferences and has been interviewed by and published in over 50 prestigious national medical journals. Judy serves on the Advisory Board for The Doctor's Office, Doctors Digest, Repertoire, and The Journal of Medical Practice Management.
Most helpful customer reviews
24 of 25 people found the following review helpful.
A treasure of practice management secrets
By Dr. Yuval Lirov
Practice management is more difficult than other kinds of services because of higher risks, higher expectations, and an adversarial payment environment. Yet very few physicians graduate from medical school with adequate knowledge and management skills to face such tremendous challenges. The fledgling practice owner painfully discovers that attracting patients, managing staff, handling technology, maintaining compliance, and most importantly, getting paid in full and on time, are challenges that require professional approach.
If you don't have the time for an MBA program and you don't have access to trustworthy consultants or reliable outsourced service providers, then this book is for you. Every one of its twelve chapters culminates with a list of secrets that Judy Capko discovered and logged during her 20-year career as a practice management consultant. She covers everything from how to manage phone calls to staying on schedule; from meeting patient demands to improving patient satisfaction; and from risk management to taking charge of the revenue cycle and improving practice finances.
Capko's book is a real treasure of carefully selected and very well articulated practice management secrets.
Yuval Lirov, Medical Billing Networks and Processes - Profitable and Compliant Revenue Cycle Management in the Internet Age
6 of 6 people found the following review helpful.
Excellent Book! Validated Concerns, Insights and Valuable Recommendations Within
By David L
I am a practicing subspecialist in private group practice facing the challenges that many readers of this review are no doubt facing given the current environment. The book is an excellent book to validate one's concerns re: what one thinks is and isn't running smoothly with one's practice. Takes a step further by offering insights and valuable recommendations for promoting and catalyzing change from within. Offers the confidence needed that with momentum and intervention, change can be implemented and for the betterment of one's practice despite the challenges of the current practice environment. While most including myself might find the book a bit pricey, if you take just a single tip from this excellent read and integrate it into your business, it will pay for itself many times over.
5 of 5 people found the following review helpful.
Excellent overal reference book
By A. Thompson
Many helpful ideas to "remind" a manager of various procedures and techniques for many areas of practice management. Good investment.
See all 12 customer reviews...
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